Privacy Policy

How we handle your personal information

Our Commitment

Shinobi Baseball ("we", "us", or "our") recognizes the importance of protecting your personal information. We comply with applicable data protection laws, including GDPR and other relevant regulations, to handle your personal data appropriately.

Information We Collect

We may collect the following personal information to provide our services:

  • Name, address, phone number, and email address
  • Shipping information
  • Payment information (processed securely through third-party payment services)
  • Customization preferences and requirements
  • Communications and inquiries

How We Use Your Information

  • Manufacturing and delivering your products
  • Communicating with you and responding to inquiries
  • Providing after-sales support
  • Anonymized statistical analysis to improve our services
  • Complying with legal obligations

Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Contract performance: To process your orders and manufacture/deliver products
  • Consent: For processing based on your consent, such as marketing communications
  • Legal obligation: For tax and accounting record-keeping requirements

Data Storage and Security

We implement appropriate security measures to protect your personal information against unauthorized access, loss, destruction, alteration, or disclosure.

Personal data is retained for as long as necessary to fulfill the purposes for which it was collected, or as required by law, after which it is securely deleted.

Sharing with Third Parties

We may share your personal information with third parties only in the following circumstances:

  • Payment processors (e.g., Stripe): To process your payments
  • Shipping carriers: To deliver your products
  • Legal requests: When required by law or legal process

These service providers are obligated to protect your personal information in accordance with our instructions.

International Data Transfers

We are based in Japan. Your personal information may be transferred across borders for order processing and delivery. We ensure appropriate safeguards are in place for such transfers.

Cookies

Our website uses cookies to provide our services and improve your experience. Cookies are used to maintain your login status and save your shopping cart contents.

You can disable cookies through your browser settings, but some features may not function properly.

Your Rights

You have the following rights regarding your personal information:

  • Right of access: Request disclosure of your personal data we hold
  • Right to rectification: Request correction of inaccurate personal data
  • Right to erasure: Request deletion of your personal data under certain conditions
  • Right to restrict processing: Request limitation of processing of your data
  • Right to data portability: Receive your personal data in a structured format
  • Right to object: Object to certain types of processing

To exercise these rights, please contact us via our Contact Page.

Changes to This Policy

We may update this Privacy Policy due to changes in laws or our business operations. Significant changes will be announced on our website.

Contact Us

For questions or requests regarding the handling of your personal information, please contact us via our Contact Page.

Established: October 1, 2019

Last Updated: January 17, 2025